[Gov Healthcare] 6 Months Contact Centre, Senior Executive (Extendable, Central) #HCY

RECRUIT EXPRESS PTE LTD

Singapore
Not specified (assumed to be hybrid based on typical industry standards).
Contact centre operations oversight
Crm and telephony systems proficiency
Performance report analysis
The job posting is for a Senior Executive position in a Contact Centre at Recruit Express Pte Ltd in Singapore, focusing on overseeing operations and enhancing customer experiences. The role requires experience in call centre operations, project management, and proficiency in Microsoft Office applications

Job Summary

  • The role involves overseeing daily contact centre operations across inbound, outbound, chat, and email channels while ensuring strict adherence to policies.
  • Candidates will analyze performance reports to identify improvement areas and implement corrective actions to maintain service levels.
  • The position requires collaborating with IT and vendors to resolve technical issues and assisting in preparing monthly performance metrics for senior management.

Matching Summary

Match Score: 75

The job posting is for a Senior Executive position in a Contact Centre at Recruit Express Pte Ltd in Singapore, focusing on overseeing operations and enhancing customer experiences. The role requires experience in call centre operations, project management, and proficiency in Microsoft Office applications.

Skills & Requirements

Must-have

  • Contact Centre operations oversight
  • CRM and telephony systems proficiency
  • Performance report analysis

Nice-to-have

  • Crisis management coordination
  • Executive level communication skills
  • Vendor collaboration experience

Key Requirements

  • Tertiary degree from a recognized university
  • 2-3 years of call centre operations experience
  • Proficiency in Microsoft Office applications

Work Rights

Not specified

Tailored Resume

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