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Unisys UK is seeking a Technical Support Engineer in Monterrey, Mexico, to provide comprehensive on-site technical support for a designated group of clients. The ideal candidate should have 2-3 years of hands-on experience in technical support, particularly with video conferencing systems and ITSM tools.
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Job Summary
The role involves providing complete on-site technical support for a specific group of clients with full responsibility for activities.
Candidates must have practical experience in site-based technical support along with knowledge of video conferencing rooms and ITSM tools.
Success requires the ability to diagnose and resolve complex technical issues while documenting incidents and proposing process improvements.
Matching Summary
Match Score: 75
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Unisys UK is seeking a Technical Support Engineer in Monterrey, Mexico, to provide comprehensive on-site technical support for a designated group of clients. The ideal candidate should have 2-3 years of hands-on experience in technical support, particularly with video conferencing systems and ITSM tools.
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Skills & Requirements
Must-have
2 to 3 years on-site technical support experience
Video conferencing room knowledge
Image loading and system configuration skills
ITSM tools proficiency
Proactive problem diagnosis and resolution
Nice-to-have
High sense of responsibility
Patient and friendly user interaction
Organized and punctual work habits
Team collaboration and knowledge sharing
Process improvement recommendations
Key Requirements
Engineering or Computer Systems degree (completed or incomplete)
Technical degree in Computer Systems
2 to 3 years of on-site technical support experience
Availability for on-call shifts and after-hours support