Director, Public Sector Customer Success

Okta

Washington, DC, United States
Base: $244,000 - $335,000 usd; bonus/equity: incen...
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12+ years in customer success or strategic sales
5+ years leadership experience managing teams
Deep understanding of federal and public sector
** Okta is seeking a Director of Public Sector Customer Success to lead a team focused on enhancing customer value and retention for federal and public sector clients. The ideal candidate will have extensive experience in customer success within the software/SaaS industry, particularly in government contexts, and will contribute to a strategic customer success strategy aimed at driving renewal and growth rates. **

Job Summary

  • This role involves leading a team to accelerate time-to-value and expand relationships with Federal and Public Sector customers.
  • The position requires developing a comprehensive strategy to drive rapid adoption, maximize retention, and identify expansion opportunities within the government portfolio.
  • Success is measured by achieving renewal rates above 94% and fostering a collaborative culture that operates with urgency and excellence.

Matching Summary

Match Score: 75

** Okta is seeking a Director of Public Sector Customer Success to lead a team focused on enhancing customer value and retention for federal and public sector clients. The ideal candidate will have extensive experience in customer success within the software/SaaS industry, particularly in government contexts, and will contribute to a strategic customer success strategy aimed at driving renewal and growth rates. **

Salary

Base: $244,000 - $335,000 USD; Bonus/Equity: Incentive compensation and equity included; Benefits: Health, dental, vision, 401(k), PTO, parental leave

Skills & Requirements

Must-have

  • 12+ years in Customer Success or Strategic Sales
  • 5+ years leadership experience managing teams
  • Deep understanding of Federal and Public Sector
  • Knowledge of FedRAMP and cloud security requirements
  • Proven ability to drive renewal rates above 94%

Nice-to-have

  • Experience with large-scale software deployments
  • Familiarity with identity management industry
  • Master's degree or MBA preferred
  • Strong presentation skills for executive engagement

Key Requirements

  • Bachelor's Degree required (Technical discipline preferred)
  • 12+ years experience in SaaS Customer Success or Consulting
  • 5+ years in a management capacity
  • Extensive knowledge of government technical considerations

Work Rights

Not specified

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