Senior Manager Software Engineering, Det Public Sector

Salesforce UK

Base: $172,500 - $260,100 annually; bonus/equity: ...
Not specified (assumed hybrid based on industry standard)
8+ years digital support experience
4+ years people management experience
Salesforce experience cloud knowledge
Salesforce is seeking a Senior Manager for Software Engineering within their Public Sector team, responsible for leading the development and success of a customer success portal. The ideal candidate will have extensive experience in digital support and people management, along with a strong focus on customer satisfaction and cross-functional collaboration

Job Summary

  • This role involves leading a strategic vision for the externally facing Customer Success portal specifically tailored for Public Sector clients.
  • The successful candidate will own the product roadmap while mentoring engineers and collaborating closely with Product, Support, and Security stakeholders.
  • Salesforce offers competitive compensation including base salary up to $260,100, equity, and comprehensive benefits like medical, dental, and 401(k) matching.

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Manager for Software Engineering within their Public Sector team, responsible for leading the development and success of a customer success portal. The ideal candidate will have extensive experience in digital support and people management, along with a strong focus on customer satisfaction and cross-functional collaboration.

Salary

Base: $172,500 - $260,100 annually; Bonus/Equity: Not specified (eligible for incentive/equity); Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 8+ years digital support experience
  • 4+ years people management experience
  • Salesforce Experience Cloud knowledge
  • FedRAMP compliance understanding
  • Agile/Scrum project management
  • Case deflection and CSAT optimization

Nice-to-have

  • Experience with Mulesoft or Heroku
  • Background in SaaS B2B operations
  • Familiarity with Coveo analytics tools
  • Knowledge of WCAG 2.1 accessibility
  • Strong collaboration across architecture teams

Key Requirements

  • Must be a U.S. Citizen
  • 8+ years in digital support or CX
  • 4+ years leading technical teams
  • Ability to meet government screening standards
  • Experience with Salesforce Service Cloud

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter