Job Summary

• Accountable for customer satisfaction through quality of service and precise communication, equipment safety and performance, selling service repairs, sales lead volume, quality, and further processing of sales leads, resolving customer service quality complaints, and resolving customers invoicing complaints related to maintenance operations.
• Responsible for the end-users, the sites and the technicians safety, delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations, control of the field operations costs and CMII, callouts and service repairs sales, proximity stock content & value, managing the third party inspections visits and follow-up actions, validating the service contract technical terms with the salesperson, supporting the maintenance of any foreign equipment coming into the LIS base, helping the KC3 solving technician callout assignment conflicts (priorities), solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues, reducing the callouts in his area, reviewing callout and service repairs invoices that are not automatically invoiced, timely completion of the planned maintenance visits, planned maintenance scheduling and optimized routing, performing site audits, investigating accidents and following company policy on evidence custody and internal reporting, and control and authorization of overtime.
• Accountable for the performance of his assigned technicians, maintenance technicians motivation and competence development, determining and checking technicians performance objectives, communication to his technicians, managing technician absences and back-up, and callout technician scheduling, technician timesheet validation prior to payroll, equipment assignment to technician and technician workload balancing, defining the technician capacity need and for the technician hiring and selection process, and defining, authorizing replacement, managing technician’s tools, vans, phone/PDA and instruments.

Matching Summary

Skills & Requirements

Key Requirements

• Technician hiring and selection process

Work Rights