Technician I Client Services

Thomas Jefferson University

Abington, Pennsylvania, United States of America
Fully remote
Hardware setup
Software installation
Basic troubleshooting
Thomas Jefferson University is seeking a Technician I for Client Services to handle routine IT support issues, emphasizing customer service and effective communication. The ideal candidate will resolve hardware and software issues, assist with installations, and provide support both remotely and on-site

Job Summary

  • Handles routine issues such as hardware setup, software installation, and basic troubleshooting, ensuring that end users remain productive.
  • This position functions as second-level support for endpoint-related issues, including hardware and operating system concerns.
  • Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical, dental, vision, and retirement plans.

Matching Summary

Match Score: 85

Thomas Jefferson University is seeking a Technician I for Client Services to handle routine IT support issues, emphasizing customer service and effective communication. The ideal candidate will resolve hardware and software issues, assist with installations, and provide support both remotely and on-site.

Skills & Requirements

Must-have

  • hardware setup
  • software installation
  • basic troubleshooting
  • second-level support
  • endpoint issues
  • helpdesk tickets

Nice-to-have

  • customer service focus
  • strong communication skills
  • foundational IT knowledge
  • work effectively with teams

Key Requirements

  • High School Diploma/GED
  • Less than 1 year related work experience
  • Basic understanding of Windows OS
  • Understanding of ticketing systems
  • Ability to diagnose and resolve issues

Work Rights

Not specified

Tailored Resume

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