Complaints And Disputes Officer, Italy

AIG

Italy
2 day onsite
Dispute resolution experience
Insurance industry experience
Italian and english communication
The Complaints and Disputes Officer role at AIG in Italy offers an opportunity to manage dispute resolution processes while ensuring compliance with regulatory requirements. The position emphasizes strong communication and technical skills, with a focus on analyzing data to improve service quality and customer relationships

Job Summary

  • You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
  • Build AIG’s relationships with customers, internal and external stakeholders, including regulator bodies/arbitrators.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

Match Score: 85

The Complaints and Disputes Officer role at AIG in Italy offers an opportunity to manage dispute resolution processes while ensuring compliance with regulatory requirements. The position emphasizes strong communication and technical skills, with a focus on analyzing data to improve service quality and customer relationships.

Skills & Requirements

Must-have

  • dispute resolution experience
  • insurance industry experience
  • Italian and English communication
  • regulatory timeframes adherence
  • local regulator engagement (IVASS)

Nice-to-have

  • process improvement identification
  • risk-aware priority management
  • collaborative team environment
  • continuous learning and development

Key Requirements

  • Strong dispute resolution experience
  • Industry experience preferably within insurance
  • Excellent communication skills in Italian and English
  • Working understanding of complaint handling regulatory requirements for Italy

Work Rights

Not specified

Tailored Resume

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