As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves supporting customers with enquiries, account maintenance, credit product applications, and providing financial health checks.
The role operates in a Multi-Channel Branch environment, servicing customers face to face in the morning and via telephone or digital channels in the afternoon.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional Customer Service experience
Excellent communication skills
Ability to articulate financial terms clearly
Problem solving and solution provision
Experience in busy retail environment
Knowledge of banking products and services
Nice-to-have
Interest in financial wellbeing
Integrity and customer centricity
Ability to educate customers on technology
Multi-channel customer service experience
Key Requirements
Proven customer service experience
Experience in Financial Services, Retail or Hospitality
Availability for full-time roster Monday to Friday
Ability to work in a commercial retail environment