Manager, Crm System Operations

479

Multiple Locations, US
Base: $120,000 - $135,000 py; bonus/equity: 10% ta...
Salesforce business analyst
Salesforce administrator
Crm governance
The Manager, CRM System Operations will drive adoption, governance, and operational excellence across the Customer Engagement Ecosystem on the Salesforce platform within Commercial Excellence

Job Summary

  • The Manager, CRM System Operations will drive adoption, governance, and operational excellence across the Customer Engagement Ecosystem on the Salesforce platform within Commercial Excellence.
  • Responsibilities include leading commercial enablement strategy, serving as Regional Salesforce Product Owner, and owning CRM demand governance & prioritization.
  • The company offers an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program.

Matching Summary

The Manager, CRM System Operations will drive adoption, governance, and operational excellence across the Customer Engagement Ecosystem on the Salesforce platform within Commercial Excellence.

Salary

Base: $120,000 - $135,000 per year; Bonus/Equity: 10% target bonus; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Salesforce Business Analyst
  • Salesforce Administrator
  • CRM governance
  • User adoption and enablement
  • Change management
  • Salesforce declarative configuration

Nice-to-have

  • Agile delivery experience
  • Data-driven decision making
  • Continuous improvement initiatives
  • Emerging Salesforce functionality assessment

Key Requirements

  • Bachelor’s degree in Information Systems, Operations, Business or Data Analytics preferred
  • Salesforce Administrator (ADM-201) and/or Salesforce Business Analyst certification(s) required
  • 8+ years related experience of Salesforce as a Salesforce Business Analyst and/or Administrator
  • Experience supporting regulated industries preferred
  • Experience supporting CSV, audit readiness, and regulated documentation practices
  • Agile delivery experience
  • Release management and environment strategy

Work Rights

Not specified

Tailored Resume

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