The Bilingual Dispute Intake Analyst leverages English and Spanish fluency to provide outstanding customer service while capturing accurate customer account and transaction information
Job Summary
The Bilingual Dispute Intake Analyst leverages English and Spanish fluency to provide outstanding customer service while capturing accurate customer account and transaction information.
The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis, and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims.
Fifth Third offers comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
Matching Summary
The Bilingual Dispute Intake Analyst leverages English and Spanish fluency to provide outstanding customer service while capturing accurate customer account and transaction information.
Skills & Requirements
Must-have
English and Spanish fluency
Customer account and transaction information
Uniform Commercial Code (UCC)
Regulation E and Regulation Z
Conflict management skills
Risk management
Nice-to-have
Outstanding customer service
Critical thinking
Teamwork and interpersonal skills
Proactive concern identification
Key Requirements
1-3 years experience in Disputes, Fraud, Banking, or related field