Drive quality excellence across customer service lifecycle
Preventive quality management and continuous improvement
Structured problem solving and root cause analysis
Willenbrock Fordertechnik GmbH & Co. KG is seeking a Customer Service Quality Manager for their Kahl Am Main location. The role focuses on enhancing customer service quality across the EMEA region through effective quality management processes and strong cross-functional collaboration
Job Summary
The Customer Service Quality Manager EMEA is responsible for driving quality excellence across the customer service lifecycle, ensuring a reliable and consistent customer experience through robust processes and sustainable quality performance.
This role serves as a key quality interface across Customer Service, Supply Chain, Manufacturing, Engineering, Procurement, and Supplier Quality, building strong cross functional networks to ensure customer feedback, field issues, and service insights are systematically translated into effective and lasting improvements.
We offer career development, competitive compensation and benefits, pay transparency, and global opportunities.
Matching Summary
Match Score: 85
Willenbrock Fordertechnik GmbH & Co. KG is seeking a Customer Service Quality Manager for their Kahl Am Main location. The role focuses on enhancing customer service quality across the EMEA region through effective quality management processes and strong cross-functional collaboration.
Skills & Requirements
Must-have
Drive quality excellence across customer service lifecycle
Preventive quality management and continuous improvement
Structured problem solving and Root Cause Analysis
Quality processes for spare parts lifecycle
Voice of the customer analysis and translation
Cross-functional collaboration with key departments
Nice-to-have
Strong customer mindset
Ability to influence across organizational boundaries
Global opportunities
Key Requirements
Bachelor’s degree in a technical discipline
Minimum of 5+ years in quality/supplier quality and service quality
At least 2+ years in a managerial position
International QM certification for Quality Manager
National QT certification for Manufacturing Quality Supervisor
Strong knowledge of quality basics (e.g., 7Q tools, 8D reports)
Proficiency in local language and English (C1 for Quality Manager, B2 for Manufacturing Quality Supervisor)