Shell Energy UK is seeking a Collection & Operations Support Analyst for a fully remote role based in Manila, Philippines. The position involves managing collections, providing operational support, and contributing to service excellence within a fast-paced B2B environment
Job Summary
The role is responsible for proactively engaging with customers to collect overdue payments while providing essential operational support to UK-based teams.
Candidates will manage a credit control ledger, negotiate payment plans, and monitor accounts to mitigate bad debt exposure.
The position offers competitive starting salary, flexible working hours, and access to extensive training and development programs within a diverse global organization.
Matching Summary
Match Score: 85
Shell Energy UK is seeking a Collection & Operations Support Analyst for a fully remote role based in Manila, Philippines. The position involves managing collections, providing operational support, and contributing to service excellence within a fast-paced B2B environment.
Salary
Competitive starting salary; Annual performance related increase; Not specified
Skills & Requirements
Must-have
Proactive customer engagement for collections
Manage credit control ledger and payment plans
Process billing operations and generate reports
Strong organizational and administrative skills
High accuracy in data entry and system updates
Nice-to-have
Experience in high-volume B2B environments
Analytical skills particularly in Excel
Cross-geography or global support model experience
Continuous improvement mindset
Flexible and professional communication style
Key Requirements
Fluent English communication skills
Comfort working with defined processes and SLAs
Ability to work independently and as part of a team