As a Service Desk Analyst, you will be the primary point of contact for clients seeking technical support, managing service requests via various channels
Job Summary
As a Service Desk Analyst, you will be the primary point of contact for clients seeking technical support, managing service requests via various channels.
You will handle Microsoft 365 Office troubleshooting, configure workstations, and ensure efficient communication to maintain high customer satisfaction.
AvePoint offers competitive compensation, benefits like HMO coverage, wellness reimbursement, and career growth opportunities.
Matching Summary
As a Service Desk Analyst, you will be the primary point of contact for clients seeking technical support, managing service requests via various channels.
Skills & Requirements
Must-have
Microsoft 365
Service Desk
Technical Support
Office 365
Active Directory
Troubleshooting
Client Communication
Nice-to-have
Team Collaboration
Documentation Skills
Time Management
Problem Solving
Customer Focus
Key Requirements
More than 4 years of technical support/service desk experience
Experience with Microsoft 365
Ability to work on-call during nights and weekends