L1 Associate Systems Analyst, Saas Operations, Srassc
State Street Corporation
Melbourne, Australia
On-site
Client-facing technical support
Troubleshoot and resolve client issues
Maintain system documentation
Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD’s SaaS Operations clients
Job Summary
Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD’s SaaS Operations clients.
Coordinate with clients, internal Charles River colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRD’s automation tools.
Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.
Matching Summary
Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD’s SaaS Operations clients.
Skills & Requirements
Must-have
Client-facing technical support
Troubleshoot and resolve client issues
Maintain system documentation
Off-hours support
Nice-to-have
Customer focused mindset
Aptitude for technical troubleshooting
Work effectively with internal departments and external vendors
Can-do approach
Key Requirements
2-5 years of relevant experience
BA/BS degree in a technical or analytical discipline