Svp, Marketing Cloud, Customer Success

Salesforce UK

Base: $349,000 - $440,000 annually; bonus/equity: ...
Not specified
15+ years in customer success or technical support
5+ years leading customer success teams at scale
Experience with ai-powered efficiency tools
Salesforce UK is seeking a Senior Vice President for Marketing Cloud Customer Success who will drive customer value through effective support and innovative adoption strategies. The role emphasizes leadership in customer success operations, technical acumen, and cross-functional collaboration, aiming to enhance customer satisfaction and ensure successful product implementation

Job Summary

  • The Senior Vice President will lead end-to-end customer success outcomes ensuring customers realize value through world-class technical support and proactive adoption programs.
  • This leader serves as the executive escalation point for high-severity issues and acts as the primary voice of the customer to influence product roadmaps.
  • Salesforce offers a competitive base salary range of $349,000 - $440,000 annually along with comprehensive benefits including medical, dental, vision, and equity.

Matching Summary

Match Score: 85

Salesforce UK is seeking a Senior Vice President for Marketing Cloud Customer Success who will drive customer value through effective support and innovative adoption strategies. The role emphasizes leadership in customer success operations, technical acumen, and cross-functional collaboration, aiming to enhance customer satisfaction and ensure successful product implementation.

Salary

Base: $349,000 - $440,000 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, mental health, paid parental leave, 401(k), stock purchasing program

Skills & Requirements

Must-have

  • 15+ years in Customer Success or technical support
  • 5+ years leading Customer Success teams at scale
  • Experience with AI-powered efficiency tools
  • Proven ability to drive customer value realization
  • Strong background in technical support operations

Nice-to-have

  • Experience working with other Marketing solutions
  • Track record of hiring and retaining top talent
  • Exceptional public speaking and storytelling abilities
  • Deep expertise in metrics-driven management
  • Passion for innovation and AI transformation

Key Requirements

  • Equivalent of 15+ years experience in Customer Success
  • At least 5+ years in senior leadership role
  • Degree or equivalent relevant experience required

Work Rights

Not specified

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