Sr Customer Success Manager/customer Success Manager-paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions implementation
Complex software ecosystems understanding
Client onboarding and training
As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants

Skills & Requirements

Must-have

  • enterprise SaaS solutions implementation
  • complex software ecosystems understanding
  • client onboarding and training
  • product support and troubleshooting
  • strategic account management

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • integrity, empathy, and shared enthusiasm
  • functional domain expertise in HR/recruiting software

Key Requirements

  • 8+ years customer success or account management experience
  • 5+ years customer success or account management experience
  • 8+ years enterprise SaaS solutions support/implementation
  • 5+ years enterprise SaaS solutions support/implementation
  • Technical understanding of complex software ecosystems
  • Experience educating clients on products and providing training
  • Comfortable working with global, cross-functional teams
  • Experience managing customer relationships at executive level
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

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