Verbal Complaints Specialist Ii

Carnegie Mortgage Partners LLC

**
2-4 years of experience
Superior customer service skills
Verbal communication proficiency
** Carnegie Mortgage Partners LLC is seeking a Verbal Complaints Specialist II to manage and resolve consumer complaints in their Performing Loan Servicing division. The ideal candidate will possess strong customer service skills, an understanding of mortgage terminology, and a commitment to enhancing the overall customer experience. **

Job Summary

  • The Verbal Complaint Specialist II is responsible for investigating and resolving consumer complaints quickly before they escalate to written or regulatory issues.
  • Employees must make outbound calls within 24 hours of receiving a complaint and provide status updates every three days until resolution is reached.
  • The company offers a comprehensive benefits package including medical insurance, 401(k) with employer match, and paid volunteer time off.

Matching Summary

Match Score: 75

** Carnegie Mortgage Partners LLC is seeking a Verbal Complaints Specialist II to manage and resolve consumer complaints in their Performing Loan Servicing division. The ideal candidate will possess strong customer service skills, an understanding of mortgage terminology, and a commitment to enhancing the overall customer experience. **

Skills & Requirements

Must-have

  • 2-4 years of experience
  • Superior customer service skills
  • Verbal communication proficiency
  • Outbound call management
  • Loan document analysis
  • Database maintenance

Nice-to-have

  • Mortgage terminology knowledge
  • Problem-solving pride
  • Adaptability to changing assignments
  • Training new hires capability
  • Executive complaint support

Key Requirements

  • High School Diploma or equivalent
  • Intermediate MS Office and Access skills
  • Familiarity with ILS systems preferred
  • Smartphone with security app capability

Work Rights

Not specified

Tailored Resume

Cover Letter