OPERATIONS SUPPORT ENGINEER

AVATAR MODERN TECHNO SERVICES PTE. LTD.

Singapore
Linux/unix and windows operating systems
Control-m, autosys, prometheus monitoring tools
Servicenow, remedy, jira itsm platforms
The Operations Support Engineer ensures smooth day-to-day operation of IT systems by monitoring, troubleshooting, and resolving incidents

Job Summary

  • The Operations Support Engineer ensures smooth day-to-day operation of IT systems by monitoring, troubleshooting, and resolving incidents.
  • Key responsibilities include providing L2 support, performing root cause analysis, and automating repetitive operational tasks using scripts.
  • The role requires adherence to SLAs and change management processes while collaborating with DevOps and infrastructure teams.

Matching Summary

Match Score: 75

The Operations Support Engineer ensures smooth day-to-day operation of IT systems by monitoring, troubleshooting, and resolving incidents.

Skills & Requirements

Must-have

  • Linux/Unix and Windows operating systems
  • Control-M, Autosys, Prometheus monitoring tools
  • ServiceNow, Remedy, Jira ITSM platforms
  • Python, Bash, PowerShell scripting skills
  • SQL database query execution and analysis

Nice-to-have

  • ITIL Foundation certification preferred
  • Experience in regulated government environments
  • Exposure to DevOps release management practices
  • Production support for enterprise applications

Key Requirements

  • Degree or Diploma in IT or Computer Science
  • 2–5 years of experience in IT operations
  • Experience in SLA-driven or 24x7 support environments

Work Rights

Not specified

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