系统支持高级工程师

PCCW-HKT DataCom Services Ltd

Foshan, GD, CN
On-site
Manage day-to-day it service operations
Supervise help desk staff
Handle incident and change management
PCCW-HKT DataCom Services Ltd is seeking a Senior Systems Support Engineer to manage IT service operations, including help desk functions and incident management in Foshan, China. The ideal candidate will have a strong background in IT service management, excellent analytical skills, and proficiency in multiple languages

Job Summary

  • The role involves managing daily IT service operations including change, incident, and problem management.
  • Candidates must supervise help desk staff to ensure timely professional support for network and system issues.
  • The position requires collaboration with infrastructure, application, and vendor teams to resolve service disruptions.

Matching Summary

Match Score: 85

PCCW-HKT DataCom Services Ltd is seeking a Senior Systems Support Engineer to manage IT service operations, including help desk functions and incident management in Foshan, China. The ideal candidate will have a strong background in IT service management, excellent analytical skills, and proficiency in multiple languages.

Skills & Requirements

Must-have

  • Manage day-to-day IT service operations
  • Supervise Help Desk staff
  • Handle incident and change management
  • Proficient in Microsoft Office and Power BI
  • Knowledge of Infrastructure and Network security

Nice-to-have

  • Experience with Jira Service Management
  • Familiarity with Leiga software
  • ITIL Foundation Certification
  • Strong analytical and problem-solving skills

Key Requirements

  • Bachelor's degree in Information Technology or related field
  • Minimum 3 years of hands-on IT service management experience
  • Excellent command of English, Cantonese, and Putonghua

Work Rights

Not specified

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