Customer Support Engineer

KLA

Boise, ID, United States
Base: $25.15 - $42.75 ph; bonus/equity: not specif...
Onsite
Technical equipment troubleshooting
Preventive maintenance execution
Customer service support
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, investing 15% of sales back into research and development

Job Summary

  • KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, investing 15% of sales back into research and development.
  • The Customer Support Engineer will be the primary contact for customer service issues, performing diagnostics, repairs, preventive maintenance, and providing technical support at customer sites.
  • KLA offers a comprehensive total rewards package including medical, dental, vision, 401(K) with company matching, employee stock purchase program, tuition reimbursement, and career growth opportunities.

Matching Summary

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, investing 15% of sales back into research and development.

Salary

Base: $25.15 - $42.75 Per Hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life, 401(K) with company match, ESPP, tuition reimbursement, paid time off

Skills & Requirements

Must-have

  • Technical equipment troubleshooting
  • Preventive maintenance execution
  • Customer service support
  • Field service reporting
  • System level repair proficiency
  • Use of CRM database

Nice-to-have

  • Cross-training on multiple products
  • Technical training and certification
  • Collaboration with sales and support teams
  • Providing technical guidance and training
  • Knowledge management contribution

Key Requirements

  • Bachelor of Science degree or equivalent experience
  • Certification Level 3 or PM training
  • Military technical training considered
  • Basic proficiency in systems level repair
  • Experience with semiconductor manufacturing equipment

Work Rights

Not specified

Tailored Resume

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