The Customer Service Manager position at JLL in Cheshire, GBR, focuses on managing service delivery for a government client across multiple educational premises. The role emphasizes providing excellent customer service, adhering to contract conditions, and ensuring efficient workflow within a small team
Job Summary
Provide and manage the provision of services to a single government client with multiple education premises.
Establish best practice through the entire support process and ensure issues are efficiently and effectively understood and resolved.
Monitor the operational service level to ensure contract SLA’s are achieved and produce performance reports.
Matching Summary
Match Score: 75
The Customer Service Manager position at JLL in Cheshire, GBR, focuses on managing service delivery for a government client across multiple educational premises. The role emphasizes providing excellent customer service, adhering to contract conditions, and ensuring efficient workflow within a small team.
Skills & Requirements
Must-have
Understand contract conditions
Customer focus
Health & Safety awareness
Microsoft Word and Excel competence
Flexible approach to work
Work to tight deadlines
Nice-to-have
Knowledge of Facilities Management software
Experience in client-focused service environment
Key Requirements
Ability to read and understand Project legal documents
Competent working knowledge of HVAC building systems