Service Delivery Manager - Applications and Banking Domain
HCL SINGAPORE PTE. LTD.
Singapore, Singapore
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Manage 50+ fte it development teams
Bfsi domain experience retail banking payments
Onsite-offshore outsourced delivery model
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HCL Singapore Pte. Ltd. is seeking a Service Delivery Manager with extensive experience in managing large outsourced IT Development and Application Support teams within the Banking, Financial Services, and Insurance (BFSI) domain. The ideal candidate will oversee delivery excellence, manage multi-vendor teams, and ensure operational efficiency while demonstrating strong leadership and communication skills.
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Job Summary
The role involves end-to-end ownership of delivery excellence, customer satisfaction, and financial performance for large outsourced IT teams.
Candidates must lead multi-ethnic, multi-geography teams across development, testing, transformation, and production support tracks.
Responsibilities include driving operational efficiency, managing fixed-price engagements, and participating in RFP and bid processes.
Matching Summary
Match Score: 75
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HCL Singapore Pte. Ltd. is seeking a Service Delivery Manager with extensive experience in managing large outsourced IT Development and Application Support teams within the Banking, Financial Services, and Insurance (BFSI) domain. The ideal candidate will oversee delivery excellence, manage multi-vendor teams, and ensure operational efficiency while demonstrating strong leadership and communication skills.
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Skills & Requirements
Must-have
Manage 50+ FTE IT Development teams
BFSI domain experience Retail Banking Payments
Onsite-offshore outsourced delivery model
Agile Scrum Kanban Waterfall methodologies
Fixed-price engagement commercial responsibility
ITIL processes Application Support Managed Services
Cloud-based project delivery experience
Nice-to-have
Prior vendor transition management experience
Deep understanding of outsourcing commercial models
Strong negotiation and conflict handling skills
Experience with multi-vendor environments
Willingness to learn new technologies
Key Requirements
Bachelor's degree in computer sciences or related discipline
Certification in Project Management practices and Agile Ways of Working
Proven experience managing 50+ FTEs in onsite-offshore models