Analyste D'affaires I, Opl (gestion Du Système De Réclamations)

Intact Insurance

Canada
59,300 - 72,500; 7.5% annual bonus target with pot...
Hybrid
Manage and resolve user-referred tickets
Monitor trends for user training opportunities
Liaise between users, it, and other departments
Manage and resolve user-referred tickets in a timely manner

Job Summary

  • Manage and resolve user-referred tickets in a timely manner.
  • Act as a liaison between users, IT, and other departments as needed.
  • Consult on system functionality and support business needs analysis for existing systems.

Matching Summary

Manage and resolve user-referred tickets in a timely manner.

Salary

59,300 - 72,500; 7.5% Annual bonus target with potential payout up to double the target; Multiple benefits offered

Skills & Requirements

Must-have

  • Manage and resolve user-referred tickets
  • Monitor trends for user training opportunities
  • Liaise between users, IT, and other departments
  • Test system modifications
  • Act as subject matter expert for personal insurance systems
  • Support business needs analysis for existing systems

Nice-to-have

  • Project management experience
  • Proactive and autonomous work style
  • Adaptability to change

Key Requirements

  • Experience with claims tools/processes (Contact Claims and Contact 360)
  • Production support experience
  • Strong technical problem-solving and analytical skills
  • Time and priority management skills
  • Ability to manage multiple files simultaneously
  • Good oral and written communication skills
  • Authorization to work in Canada
  • Bilingualism (French and English)

Work Rights

Authorization to work in Canada

Tailored Resume

Cover Letter