1-3 years inbound international call center experience
Superior listening verbal and written communication skills
Ability to converse with clients in neutral accent
ADP is seeking motivated associates for its MAS Payroll Client Services team in Pune, India, to provide exceptional customer service and support primarily via phone and chat. The ideal candidates should possess strong communication skills, customer service experience, and the ability to multitask in a fast-paced environment
Job Summary
This role involves handling client queries related to Payroll over the phone and via product chat support.
Associates will educate clients on using the WFN flagship product to run payroll, retrieve reports, and maintain compliance.
The team values unique talents and perspectives, offering support for learning and growth while maintaining high service quality.
Matching Summary
Match Score: 85
ADP is seeking motivated associates for its MAS Payroll Client Services team in Pune, India, to provide exceptional customer service and support primarily via phone and chat. The ideal candidates should possess strong communication skills, customer service experience, and the ability to multitask in a fast-paced environment.
Skills & Requirements
Must-have
1-3 years inbound international call center experience
Superior listening verbal and written communication skills
Ability to converse with clients in neutral accent
Proficient in relevant computer applications
Good arithmetic skills
Logical reasoning and problem formulation
Nice-to-have
Knowledge of customer satisfaction surveys and NPS
Passion for achieving career growth
Ability to suggest business process improvements
Team collaboration and participation in org activities
Interest in cloud-based HCM solutions
Key Requirements
1-3 years of inbound international call center experience
Good academic record
Neutral accent proficiency
Fair knowledge of customer satisfaction surveys/NPS