Danaher Corp is seeking a Senior Analyst Technical Customer Support for its Beckman Coulter Life Sciences division in Japan. The role involves providing support to field personnel, managing escalated customer issues, and driving improvements in product performance, requiring advanced engineering knowledge and excellent communication skills
Job Summary
This role supports the Japan/Asia Pacific Technical Support team by resolving escalated customer issues within 21 calendar days.
The position requires expert-level knowledge of hardware systems and applications to diagnose problems and drive product improvements.
Candidates must possess excellent communication skills to interact with global teams and conduct training classes for new Field Service Engineers.
Matching Summary
Match Score: 85
Danaher Corp is seeking a Senior Analyst Technical Customer Support for its Beckman Coulter Life Sciences division in Japan. The role involves providing support to field personnel, managing escalated customer issues, and driving improvements in product performance, requiring advanced engineering knowledge and excellent communication skills.
Skills & Requirements
Must-have
5+ years engineering experience
Hardware troubleshooting skills
Root cause analysis capability
English proficiency TOEIC 730+
Valid driver's license required
Nice-to-have
Biotechnology or medical device experience
Centrifuge service or usage background
Training new field engineers
Graduate degree in engineering
International travel willingness
Key Requirements
Four-year university degree or technical college graduation
Minimum 5 years of advanced engineering experience
TOEIC score of approximately 730 or higher
Regular driver's license mandatory
Maximum 30% travel availability including overnight stays