Customer Satisfaction Representative

Lithia Subaru Of Oregon City

Medford, OR, USA
$20.00-$22.00; not specified; not specified ph
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Customer satisfaction improvement initiatives
Liaison between dealership and customers
Follow up with customers within 48 hours
** Lithia Subaru of Oregon City is seeking a Customer Satisfaction Representative to enhance customer satisfaction and serve as a liaison between the dealership and its customers. The role involves leading customer satisfaction initiatives, addressing customer concerns, and tracking feedback to improve service quality. **

Job Summary

  • As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
  • Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
  • We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs.

Matching Summary

Match Score: 75

** Lithia Subaru of Oregon City is seeking a Customer Satisfaction Representative to enhance customer satisfaction and serve as a liaison between the dealership and its customers. The role involves leading customer satisfaction initiatives, addressing customer concerns, and tracking feedback to improve service quality. **

Salary

$20.00-$22.00; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer satisfaction improvement initiatives
  • Liaison between dealership and customers
  • Follow up with customers within 48 hours
  • Track and trend customer concerns
  • Handle Better Business Bureau reviews

Nice-to-have

  • Attention to detail and sense of urgency
  • Team player with a positive attitude
  • Big on innovation, big on people

Key Requirements

  • High School graduate or equivalent
  • 18 years or older required
  • Warranty Claims or Collections experience highly preferred

Work Rights

Not specified

Tailored Resume

Cover Letter