Technical Support Manager - India

Johnson Controls OpenBlue

Bangalore, India
Advanced technical support
Customer success strategy
Technical training strategy
This role is responsible for owning end‑to‑end post‑installation customer experience by combining customer success leadership, advanced technical support, and structured capability development of service engineers for HVAC and Building Management system

Job Summary

  • This role is responsible for owning end‑to‑end post‑installation customer experience by combining customer success leadership, advanced technical support, and structured capability development of service engineers for HVAC and Building Management system.
  • Act as the highest-level technical escalation owner within India and point of contact for global product and tech support.
  • Drive system adoption, performance, and value realization for customers.

Matching Summary

This role is responsible for owning end‑to‑end post‑installation customer experience by combining customer success leadership, advanced technical support, and structured capability development of service engineers for HVAC and Building Management system.

Skills & Requirements

Must-have

  • Advanced technical support
  • Customer success strategy
  • Technical training strategy
  • Escalation management
  • Root cause analysis

Nice-to-have

  • Consultative mindset
  • Digital services exposure
  • Cybersecurity exposure

Key Requirements

  • Bachelor’s degree / Diploma in Engineering
  • 10–15+ years’ experience in HVAC/BMS
  • Strong experience in escalation management
  • Strong experience in technical troubleshooting
  • Strong experience in customer-facing roles

Work Rights

Not specified

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