Base: $17.50 usd hourly; bonus/equity: not specifi...
Fully remote
Handling inbound and outbound calls
Assisting members with billing questions
Processing account delinquencies and disputes
This position is directly responsible for handling the inbound and outbound calls while providing quality service to customers
Job Summary
This position is directly responsible for handling the inbound and outbound calls while providing quality service to customers.
The company fosters a culture built on respect, trust, and belonging, empowering team members' growth through continuous learning and mentorship.
Benefits include an open PTO policy, Days of Disconnect, Parental & Pawternity Leave, fitness reimbursement, medical/dental/vision coverage, EAP, and a Calm App subscription.
Matching Summary
This position is directly responsible for handling the inbound and outbound calls while providing quality service to customers.
Salary
Base: $17.50 USD hourly; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision coverage, EAP, Calm App subscription, open PTO
Skills & Requirements
Must-have
Handling inbound and outbound calls
Assisting members with billing questions
Processing account delinquencies and disputes
Noting each account with call content
Meeting QA goal of 90%
Maintaining schedule adherence of 92%
Nice-to-have
Culture built on respect, trust, and belonging
Empowering personal and professional growth
Collaborative and supportive team environment
Bi-lingual is a plus
Key Requirements
High school diploma or equivalent
Minimum typing speed of 30 WPM
Proficiency in Microsoft Office
Ability to learn internal systems
1 to 2 years previous call center experience preferred