This role delivers exceptional first-line support to PEXA customers, ensuring every interaction builds trust in the digital property settlement platform
Job Summary
This role delivers exceptional first-line support to PEXA customers, ensuring every interaction builds trust in the digital property settlement platform.
You will guide users through processes, resolve complex enquiries by partnering with internal teams, and turn questions into helpful training moments.
The position offers a supportive hybrid setup with hands-on training for the first eight weeks and a rotating roster between 8:30am and 6:30pm.
Matching Summary
This role delivers exceptional first-line support to PEXA customers, ensuring every interaction builds trust in the digital property settlement platform.
Skills & Requirements
Must-have
Multi-channel support management
Salesforce CRM proficiency
Genesis system experience
First-line customer issue resolution
End-to-end enquiry ownership
Nice-to-have
Fast-paced environment adaptability
Empathetic communication skills
User training and guidance ability
Internal team collaboration
Subject matter expertise development
Key Requirements
Comfortable working across multiple systems
Ability to manage live calls and email enquiries
Strong problem-solving and communication capabilities