Cloud Support Engineer, Japan

Canonical UK Ltd

Japan
On-site
Ubuntu and open source products support
Linux system administration
Cloud computing expertise
Canonical is seeking a Cloud Support Engineer to join their team in Japan, focusing on providing technical support for Ubuntu and other open-source products. The position requires strong Linux support skills, excellent communication in both English and Japanese, and a passion for technology and open-source development

Job Summary

  • Investigate and resolve complex customer problems related to Canonical’s portfolio of products, ensuring high customer satisfaction.
  • Engage directly with customers via phone, ticketing system, and remote sessions, while contributing to knowledge base articles.
  • The company offers a distributed work environment with twice-yearly team sprints, a personal learning and development budget, and annual compensation reviews.

Matching Summary

Match Score: 85

Canonical is seeking a Cloud Support Engineer to join their team in Japan, focusing on providing technical support for Ubuntu and other open-source products. The position requires strong Linux support skills, excellent communication in both English and Japanese, and a passion for technology and open-source development.

Skills & Requirements

Must-have

  • Ubuntu and open source products support
  • Linux system administration
  • Cloud computing expertise
  • Advanced troubleshooting
  • Customer support experience

Nice-to-have

  • Affinity for open source development
  • Passion for technology
  • Global distributed collaboration

Key Requirements

  • 3 or more years of experience in Virtualization/Cloud (KVM, OpenStack), Containers (Docker, LXD/LXC, Kubernetes), Storage, or Networking
  • Excellent English and Japanese communication skills
  • Undergraduate degree in a technical subject or equivalent experience
  • Ability to travel internationally twice a year

Work Rights

Not specified

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