Senior Swat Support Engineer (10am To 7pm Schedule)
Workday
Costa Rica, Costa Rica
Fully remote
Troubleshoot integration performance
Network connectivity issues
Xml and rest web service requests
The SWAT Support Team helps customers improve tenant performance and their Workday experience by responding to issues and proactively identifying potential problems
Job Summary
The SWAT Support Team helps customers improve tenant performance and their Workday experience by responding to issues and proactively identifying potential problems.
As a SWAT Support Analyst, you will diagnose and troubleshoot complex software issues, report defects, and collaborate with stakeholders to ensure outstanding customer experience.
Workday offers a flexible work approach combining in-person and remote time, with at least 50% of time spent in the office or field each quarter.
Matching Summary
The SWAT Support Team helps customers improve tenant performance and their Workday experience by responding to issues and proactively identifying potential problems.
Skills & Requirements
Must-have
troubleshoot integration performance
network connectivity issues
XML and REST web service requests
Splunk, Kibana, network tools
customer case management
24x7 global coverage plan
Nice-to-have
sun-drenched optimism and drive
courageous collaborators
curious minds
empathy and shared enthusiasm
Key Requirements
2+ years experience with HCM, Payroll, or Financials ERP