Financial Expert I

ING

Belgium
Product knowledge of banking services
Digital banking channel promotion
Customer relationship management skills
The role serves as the primary personal contact for customers, acting as the brand ambassador for ING

Job Summary

  • The role serves as the primary personal contact for customers, acting as the brand ambassador for ING.
  • Employees are expected to identify customer needs and guide them toward mobile and digital banking solutions.
  • Success is measured by high customer satisfaction scores (CSAT/NPS) and the ability to convert interactions into commercial results.

Matching Summary

The role serves as the primary personal contact for customers, acting as the brand ambassador for ING.

Skills & Requirements

Must-have

  • Product knowledge of banking services
  • Digital banking channel promotion
  • Customer relationship management skills
  • Sales opportunity identification
  • Use of Salesforce and Iris tools

Nice-to-have

  • Empathic customer coaching abilities
  • Proactive client outreach initiative
  • Event planning and hosting experience
  • Strong communication and persuasion
  • Ability to work in fast-paced environment

Key Requirements

  • Level 13 or Level 14 experience equivalent
  • Knowledge of mortgages and insurance products
  • Fluency in Dutch language required

Work Rights

Not specified

Tailored Resume

Cover Letter