A Product Specialist supports a specific product or group of related products within the Capital Markets Technologies Group, providing subject matter expertise and support insights
Job Summary
A Product Specialist supports a specific product or group of related products within the Capital Markets Technologies Group, providing subject matter expertise and support insights.
The role involves actively resolving user-facing support cases, managing back-end hand-offs, and translating business requirements for technical teams.
Responsibilities include creating Generative AI prompts, developing training materials, and executing UAT testing to ensure a stable user experience.
Matching Summary
A Product Specialist supports a specific product or group of related products within the Capital Markets Technologies Group, providing subject matter expertise and support insights.
Skills & Requirements
Must-have
Product subject matter expertise
Issue resolution for users and clients
Seamless message/resolution touchpoint
Leverage existing documentation
Translate business requirements
Generative AI prompts in JLL GPT
In-depth product expertise
Nice-to-have
Commitment to excellence
Sense of urgency
Ability to work independently
Committed to continuous learning
High quality of care
Key Requirements
1-2+ years of product support experience
2+ years of experience in supported business lines