Knowledge & Process Specialist – Process Mapping & Documentation (signavio)navio
Tstelemed
Process modelling and documentation
Continuous improvement methodologies
Stakeholder engagement and communication
You’ll partner with stakeholders to understand how work happens, mapping process from high level journeys down to detailed steps to ensure smooth servicing of nbn and mobile products for our customers
Job Summary
You’ll partner with stakeholders to understand how work happens, mapping process from high level journeys down to detailed steps to ensure smooth servicing of nbn and mobile products for our customers.
You’ll identify where things can be simpler or more effective, uncover pain points, remove inefficiencies, and design changes that make work safer, more reliable, and easier for both our people and our customers.
This role ensures every process is clearly mapped, well documented, version controlled, and easy to access — whether for training, audits, or day to day work.
Matching Summary
You’ll partner with stakeholders to understand how work happens, mapping process from high level journeys down to detailed steps to ensure smooth servicing of nbn and mobile products for our customers.