Customer Service Helpdesk Application Support Analyst

Citigroup

Newark, Delaware, United States
Base: $61,870.00 - $86,330.00; bonus/equity: not s...
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Application support analyst
Technical troubleshooting
Root cause analysis
** Citi is seeking a Customer Service Helpdesk Application Support Analyst in Newark, Delaware, for a hybrid position that requires working both onsite and remotely. The role involves providing technical support for government web-based applications, managing cases, and ensuring client satisfaction through effective problem resolution. **

Job Summary

  • Working at Citi means joining a team of more than 230,000 dedicated people from around the globe, with opportunities to grow your career, give back to your community, and make a real impact.
  • Key responsibilities include providing phone, email, and Help Desk support for government web-based applications, managing cases through resolution, and assisting with root cause analysis.
  • The role requires flexibility with schedule to ensure 24/7/365 coverage, adherence to compliance standards, and may include additional responsibilities such as client site visits and knowledgebase management.

Matching Summary

Match Score: 75

** Citi is seeking a Customer Service Helpdesk Application Support Analyst in Newark, Delaware, for a hybrid position that requires working both onsite and remotely. The role involves providing technical support for government web-based applications, managing cases, and ensuring client satisfaction through effective problem resolution. **

Salary

Base: $61,870.00 - $86,330.00; Bonus/Equity: Not specified; Benefits: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off

Skills & Requirements

Must-have

  • application support analyst
  • technical troubleshooting
  • root cause analysis
  • customer onboarding
  • process documentation
  • compliance PII and SBU standards

Nice-to-have

  • superior service delivery
  • critical thinking and judgment
  • positive peer engagement
  • innovative thinking skills

Key Requirements

  • 3+ years' experience in Help Desk/application support
  • Bachelor's degree or equivalent job experience
  • Proficient in all Microsoft applications
  • Ability to work from home/remotely
  • U.S. Citizenship or Permanent Residency

Work Rights

U.S. Citizenship or Permanent Residency required

Tailored Resume

Cover Letter