Workday’s Customer Support teams are driven by a passion for products and customer success, promoting core values with flexible work schedules and career growth opportunities
Job Summary
Workday’s Customer Support teams are driven by a passion for products and customer success, promoting core values with flexible work schedules and career growth opportunities.
The role involves handling a queue of support cases, prioritizing issues, collaborating with product and development teams, and participating in 24/7 global support shifts.
Workday offers a flexible work approach combining in-person and remote work, fostering community and connection while supporting employee wellbeing and inclusion.
Matching Summary
Workday’s Customer Support teams are driven by a passion for products and customer success, promoting core values with flexible work schedules and career growth opportunities.
Skills & Requirements
Must-have
SaaS Enterprise software support
Customer case queue management
Basic SQL syntax knowledge
Object Oriented Programming basics
API client experience
24x7 global support shift participation
Nice-to-have
Creative approach and eagerness to learn
Collaborative communication skills
Resilience under tight deadlines
Mentoring and coaching others
Flexible work schedule
Knowledge Centered Service contribution
Key Requirements
3+ years SaaS software experience
Experience in support, implementation or consulting
Basic knowledge of Object Oriented Programming
Basic SQL query reading skills
Experience with API clients like SoapUI or Postman