Keck Seng Hotel Pte Ltd is seeking a Duty Manager to oversee hotel operations in the absence of senior management, ensuring excellent customer service and operational efficiency. The ideal candidate will have 2-3 years of front office experience, strong leadership skills, and the ability to manage crises effectively
Job Summary
The Duty Manager is accountable for the entire hotel operations including Rooms, F&B, and Security management in the absence of the General Manager.
This role requires supervising all Front Office associates to ensure excellent customer service and resolving guest feedback professionally.
Candidates must possess strong operational knowledge to monitor room situations, VIP arrivals, and coordinate with security during irregular activities.
Matching Summary
Match Score: 85
Keck Seng Hotel Pte Ltd is seeking a Duty Manager to oversee hotel operations in the absence of senior management, ensuring excellent customer service and operational efficiency. The ideal candidate will have 2-3 years of front office experience, strong leadership skills, and the ability to manage crises effectively.
Skills & Requirements
Must-have
Minimum 2-3 years Front Office experience
Strong leadership and supervisory skills
Ability to handle emergencies and crises
Knowledge of Rooms, F&B, and Security operations
Excellent customer service orientation
Nice-to-have
Confident caliber for high-pressure situations
Willingness to work shifts and weekends
Initiative to take responsibility independently
Key Requirements
Diploma or Degree in Hospitality or Hotel Management
Minimum 2-3 years of Front Office experience
Experience as Senior Front Office Executive preferred