Claims, Consultant

AIA

Hong Kong
**
Oversee end-to-end claims assessment
Lead and manage corporate solutions team
Ensure regulatory compliance and governance
** AIA is seeking a Claims Consultant in Hong Kong to lead and manage claims operations, ensuring efficient and customer-centric handling of corporate solutions claims. The ideal candidate will have experience in claims assessment, team leadership, and operational excellence, contributing to a culture that emphasizes continuous improvement and customer satisfaction. **

Job Summary

  • The role involves supporting the Claims Team Head in leading Corporate Solutions Claims operations to ensure efficient and compliant handling.
  • Candidates will provide on-the-job coaching and mentoring to enhance claims handling effectiveness and decision quality within the team.
  • The position requires acting as a Subject Matter Expert for initiatives including system enhancements, policy changes, and process transformation projects.

Matching Summary

Match Score: 75

** AIA is seeking a Claims Consultant in Hong Kong to lead and manage claims operations, ensuring efficient and customer-centric handling of corporate solutions claims. The ideal candidate will have experience in claims assessment, team leadership, and operational excellence, contributing to a culture that emphasizes continuous improvement and customer satisfaction. **

Skills & Requirements

Must-have

  • Oversee end-to-end claims assessment
  • Lead and manage corporate solutions team
  • Ensure regulatory compliance and governance
  • Monitor operational performance metrics
  • Collaborate with cross-functional partners

Nice-to-have

  • Strong customer centric mindset
  • Experience in business process re-engineering
  • Ability to mentor and coach staff
  • Proactive problem-solving skills
  • Strategic thinking for service improvement

Key Requirements

  • Experience in claims operations management
  • Knowledge of group medical and life claims
  • Understanding of insurance regulatory requirements
  • Leadership experience in post-sales servicing
  • Proficiency in analyzing operational data

Work Rights

Not specified

Tailored Resume

Cover Letter