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Concentrix

Cyberjaya, Malaysia
Customer service support
Resolve routine problems
Written and verbal communication
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Maintain basic knowledge of client products and/or services

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • written and verbal communication
  • attention to detail
  • multi-tasking
  • fast-paced environment

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • flexible and adapt to changes
  • work as a team member

Key Requirements

  • High school diploma
  • Three to six months relevant experience
  • Ability to work independently
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter