Onboarding Manager

ABC Fitness

Multiple Locations
Base: $58,000.00 - $65,000.00 cad annually; bonus/...
Fully remote
Customer onboarding journey
Product adoption and engagement
Client relationship management
Support customers through their Onboarding journey by driving product adoption, engaging key stakeholders and using a consultative, value driven approach to guide customers through their initial Glofox setup

Job Summary

  • Support customers through their Onboarding journey by driving product adoption, engaging key stakeholders and using a consultative, value driven approach to guide customers through their initial Glofox setup.
  • Collaborate with the Technical Implementation team to ensure successful migration of customer data during the setup phase of the journey.
  • ABC Fitness offers a purpose-led company with a values-focused culture, open PTO, parental leave, and a quarterly fitness reimbursement perk.

Matching Summary

Support customers through their Onboarding journey by driving product adoption, engaging key stakeholders and using a consultative, value driven approach to guide customers through their initial Glofox setup.

Salary

Base: $58,000.00 - $65,000.00 CAD annually; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision coverage, EAP, Calm App subscription, open PTO, parental leave

Skills & Requirements

Must-have

  • Customer onboarding journey
  • Product adoption and engagement
  • Client relationship management
  • Cross-functional collaboration
  • Risk identification and escalation

Nice-to-have

  • Ambitious and customer-centric
  • High emotional intelligence
  • Natural desire to build partnerships
  • Curious and resilient
  • Values focused culture

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 2-4 years client-facing experience
  • SaaS experience highly preferred
  • Basic Microsoft Office Suite knowledge
  • Excellent written and verbal communication skills
  • Outstanding organizational and time management skills
  • Tech-savvy with ability to learn new products

Work Rights

Not specified

Tailored Resume

Cover Letter