Operations Manager – It Support

Bosch Rexroth Pty. Ltd.

Coimbatore, India
On-site
15-20 years it support experience
10 years leadership managing managers
Multi-account service portfolio management
Bosch Rexroth Pty. Ltd. is seeking an Operations Manager for IT Support in Coimbatore, India. The ideal candidate will have extensive experience in IT service management, strong leadership skills, and a focus on delivering operational excellence

Job Summary

  • The role requires owning end-to-end operational performance for the IT Support portfolio with a target of 98% CKPIF compliance.
  • Candidates must lead and develop 3–4 Service Delivery Managers while maintaining an attrition rate below 10%.
  • The position involves driving automation initiatives to improve resource utilization to 85% and reduce repeat incidents through root cause elimination.

Matching Summary

Match Score: 85

Bosch Rexroth Pty. Ltd. is seeking an Operations Manager for IT Support in Coimbatore, India. The ideal candidate will have extensive experience in IT service management, strong leadership skills, and a focus on delivering operational excellence.

Skills & Requirements

Must-have

  • 15-20 years IT Support experience
  • 10 years leadership managing managers
  • Multi-account service portfolio management
  • SLA-driven environment expertise
  • ITSM framework deep understanding

Nice-to-have

  • RPA and AI-led support models
  • Lean Six Sigma certification
  • Cross-functional governance exposure
  • ITIL certification preferred
  • Client handling outside India

Key Requirements

  • Bachelor's degree in Engineering, CS, or IT
  • Minimum 15 years total IT Support experience
  • Minimum 10 years in leadership roles
  • Experience managing multi-account portfolios
  • Strong financial acumen for margin management

Work Rights

Not specified

Tailored Resume

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