T3 - Analyst - Operations

Alight Solutions

4 to 7 years international customer service voice experience
Graduate degree with aggregate marks >=55%
Excellent verbal and written communication skills
The role is responsible for delivering timely and accurate customer service through phone and web chat mediums

Job Summary

  • The role is responsible for delivering timely and accurate customer service through phone and web chat mediums.
  • Employees are expected to articulate complex client plans in a simplified manner to help participants make informed decisions.
  • Alight offers a comprehensive total rewards package including health coverage, retirement plans, and continuing education opportunities.

Matching Summary

The role is responsible for delivering timely and accurate customer service through phone and web chat mediums.

Skills & Requirements

Must-have

  • 4 to 7 years international customer service voice experience
  • Graduate degree with aggregate marks >=55%
  • Excellent verbal and written communication skills
  • Ability to work evening/night shifts
  • Basic computer operating skills MS Office

Nice-to-have

  • Prior customer service experience preferred
  • Strong analytical skills and attention to detail
  • Innovation for continuous process improvement
  • Change catalyst mindset
  • Knowledge transfer and mentoring abilities

Key Requirements

  • Graduate in listed discipline (BA, B.Com, BCA)
  • 4 to 7 years of International Customer Service Voice experience
  • No gaps or failures throughout graduation
  • Work authorization without future visa sponsorship required

Work Rights

Must have work authorization in the employing country without future sponsorship

Tailored Resume

Cover Letter