Software Uat Support

SHORE Solutions Inc

First and second line technical support
Incident management using itsm tools
Uat test case creation and validation
The role involves providing first and second line technical support for IT systems, applications, and end-user environments

Job Summary

  • The role involves providing first and second line technical support for IT systems, applications, and end-user environments.
  • Candidates will assist in UAT planning activities, including creating test cases and validating environment readiness for releases.
  • The position requires maintaining accurate documentation and ensuring compliance with service level agreements and quality standards.

Matching Summary

The role involves providing first and second line technical support for IT systems, applications, and end-user environments.

Skills & Requirements

Must-have

  • First and second line technical support
  • Incident management using ITSM tools
  • UAT test case creation and validation
  • Experience with Finance or ERP systems
  • SLA and KPI compliance adherence

Nice-to-have

  • Strong communication skills with users
  • Knowledge of SAP or Oracle environments
  • Ability to work in a team culture
  • Experience with ServiceNow or Jira
  • Background in Data/BI systems

Key Requirements

  • Domain experience in Finance, Accounting, or ERP systems
  • Proficiency with ITSM tools like ServiceNow or Jira
  • Ability to diagnose hardware and software issues

Work Rights

Not specified

Tailored Resume

Cover Letter