Part Time - Food Service - Customer Service Team Lead
Bordenstein Lab
Altoona, Pennsylvania, US
Hybrid
Customer service policies and procedures
Train and coach staff
Open and close operations
Customer Service Team Leads provide leadership and direction to operational support personnel such as customer service representatives, cashiers and food service and production workers
Job Summary
Customer Service Team Leads provide leadership and direction to operational support personnel such as customer service representatives, cashiers and food service and production workers.
The hours for this opening will be primarily evening and weekend hours, 20 to 24 hours per week.
Employment with the University will require successful completion of background check(s) in accordance with University policies.
Matching Summary
Customer Service Team Leads provide leadership and direction to operational support personnel such as customer service representatives, cashiers and food service and production workers.
Skills & Requirements
Must-have
Customer service policies and procedures
Train and coach staff
Open and close operations
Handle escalated customer issues
Communicate dress standards
Document shift issues
Nice-to-have
Promote products and services
Communicate with vendors
Maintain departmental records
Key Requirements
Must be a current Penn State employee or student for internal application
External applicants must apply through the external portal