Probe Group is seeking a motivated Customer Support Consultant for their Guarding Services team in Essendon Fields, Victoria. The role offers flexible hours within a 24/7 contact center environment, emphasizing customer service, problem-solving, and effective communication
Job Summary
You will be responsible for providing critical support to our client's Guarding Services team, handling customer service, administrative tasks, and email communications.
We require readiness to be rostered within our 24/7, 365-day contact center environment, covering shifts across days, nights, weekends, and public holidays.
Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
Matching Summary
Match Score: 85
Probe Group is seeking a motivated Customer Support Consultant for their Guarding Services team in Essendon Fields, Victoria. The role offers flexible hours within a 24/7 contact center environment, emphasizing customer service, problem-solving, and effective communication.
Skills & Requirements
Must-have
24/7 contact center environment
handling customer service
administrative tasks
email communications
answering a variety of enquiries
professionalism and calm
managing a high volume of inbound calls
resolving a variety of enquiries
proficient in navigating multiple computer systems
outstanding verbal and written skills
rapidly absorb new skills and knowledge
meet output, quality, and response-time KPIs
Nice-to-have
passion and curiosity
thinking differently
challenging the norm
finding your purpose
enjoy helping others
true flexibility
fantastic work-life balance
respectful, inclusive, and ethical workplace culture
celebrating you and your 100% authentic self
Key Requirements
Casual Customer Support Consultant role
Capacity to work extended shifts, up to 12 hours
Attend 1 full week of paid Full Time training
Ability to safely and reliably commute to Essendon Fields office
Hold current Citizenship, Residency, or Full time work rights
Availability to work 38 hours per week
Supply 2 recent work referees
Successfully complete a prepaid Fit 2 Work National Criminal History Check