Application Support Specialist Category Location Las Vegas, Nevada

Fusion HCR LLC

Las Vegas, Nevada, USA
On-site
Application support helpdesk
Level 1 and 2 analyst
Erp systems knowledge
Provide technical support for enterprise-level application systems and manage tickets across multiple business systems environments

Job Summary

  • Provide technical support for enterprise-level application systems and manage tickets across multiple business systems environments.
  • Research, diagnose, troubleshoot, and identify potential solutions for Tier 1 and Tier 2 incidents, documenting triage as troubleshooting progresses.
  • Establish root causes of application errors, escalate concerns to vendors, and document processes while monitoring application performance.

Matching Summary

Provide technical support for enterprise-level application systems and manage tickets across multiple business systems environments.

Skills & Requirements

Must-have

  • Application Support Helpdesk
  • Level 1 and 2 Analyst
  • ERP Systems knowledge
  • Troubleshoot application errors
  • ITIL framework comprehension

Nice-to-have

  • Consult with software development team
  • Build liaison with vendors
  • Document actionable bugs

Key Requirements

  • 5+ years experience
  • Bachelor's degree in relevant field
  • Knowledge of SQL, HTML, scripting languages
  • Familiar with Service Desk software
  • Ability to manage triage and resolution

Work Rights

Not specified

Tailored Resume

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