This role supports the HR Talent Lifecycle Service Delivery team across the ELMAC region, managing complex Tier 1 escalations and ensuring timely resolution
Job Summary
This role supports the HR Talent Lifecycle Service Delivery team across the ELMAC region, managing complex Tier 1 escalations and ensuring timely resolution.
Candidates will execute and oversee critical HR transactions including onboarding, internal mobility, and terminations while maintaining data accuracy in Workday.
The company offers a diverse community of belonging with opportunities to learn, develop, and move up within a global organization recognized as a top Best Workplace.
Matching Summary
This role supports the HR Talent Lifecycle Service Delivery team across the ELMAC region, managing complex Tier 1 escalations and ensuring timely resolution.
Skills & Requirements
Must-have
4-6 years HR Operations experience
Workday and ServiceNow proficiency
Hire-to-Retire process management
Multi-country case escalation handling
SLA and KPI adherence
Nice-to-have
Strong service orientation mindset
Cross-cultural collaboration skills
Process automation initiatives
Root cause analysis capabilities
Additional language proficiency
Key Requirements
Bachelor's degree in Human Resources or related field
Minimum 4-6 years of HR Shared Services experience