Senior Team Lead, Service Delivery Management

NTT AUSTRALIA PTY

Managing service delivery teams
Client relationship management
It service lifecycle understanding
The Senior Team Lead, Service Delivery is responsible for managing junior Service Delivery Specialists and ensuring service continuity

Job Summary

  • The Senior Team Lead, Service Delivery is responsible for managing junior Service Delivery Specialists and ensuring service continuity.
  • This role involves contract management for complex client contracts and aims to ensure client satisfaction and service delivery profitability.
  • NTT DATA values diversity and inclusion, providing a supportive environment for growth and innovation.

Matching Summary

The Senior Team Lead, Service Delivery is responsible for managing junior Service Delivery Specialists and ensuring service continuity.

Skills & Requirements

Must-have

  • Managing service delivery teams
  • Client relationship management
  • IT service lifecycle understanding

Nice-to-have

  • Strong problem-solving skills
  • Ability to work under pressure
  • Excellent communication skills

Key Requirements

  • Relevant bachelor's degree
  • ITIL Certification
  • Solid experience in service delivery

Work Rights

Not specified

Tailored Resume

Cover Letter