Business System Analyst (travel Technology)

Amex GBT

Mexico City, Mexico
Hybrid
3-4 years technical application support experience
Gds experience sabre amadeus travelport
Troubleshooting xml apis web services .net sql
Amex GBT is a place where colleagues find inspiration in travel as a force for good and make an impact on the industry

Job Summary

  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and make an impact on the industry.
  • The role involves providing Level 2 technical support for travel booking applications and managing incident resolution through timely prioritization and escalation.
  • Employees enjoy flexible benefits tailored to each country, travel perks from major providers, and access to over 20,000 learning courses.

Matching Summary

Amex GBT is a place where colleagues find inspiration in travel as a force for good and make an impact on the industry.

Skills & Requirements

Must-have

  • 3-4 years technical application support experience
  • GDS experience SABRE Amadeus Travelport
  • Troubleshooting XML APIs Web services .NET SQL
  • Log analysis tools Datadog Kibana Grafana
  • Ticketing systems Freshservice ServiceNow Salesforce

Nice-to-have

  • Strong problem-solving skills with attention to detail
  • Ability to thrive under pressure in fast-paced environments
  • Excellent written and verbal communication skills
  • Experience influencing supportability architecture designs
  • Flexibility to work hybrid schedule with rotational shifts

Key Requirements

  • Bachelor's degree in computer science or IT
  • 3-4+ years technical application support experience
  • Experience with multi-tiered web-based architectures

Work Rights

Not specified

Tailored Resume

Cover Letter