Customer Service Ambassador (wealth Select Centre & Customer Service Centre) - 12 Months Contract

AIA Australia

Hong Kong, Hong Kong
Addressing enquiries and requests
Resolve customer problems
Policy information and advice
Serve customers and agents by addressing their enquiries, requests, complaints, and MCV verifications

Job Summary

  • Serve customers and agents by addressing their enquiries, requests, complaints, and MCV verifications.
  • Provide prompt and accurate services, policy information, and professional advice to customers.
  • Contribute new ideas to enhance customer experience and work efficiency.

Matching Summary

Serve customers and agents by addressing their enquiries, requests, complaints, and MCV verifications.

Skills & Requirements

Must-have

  • addressing enquiries and requests
  • resolve customer problems
  • policy information and advice
  • MCV verification service
  • spoken and written English and Chinese

Nice-to-have

  • empowering every one of our people
  • driven by personal motivation
  • open to changes and challenges
  • enhance customer experience
  • coach and mentor team members

Key Requirements

  • 4-5 years' relevant experience
  • 7-8 years' working experience
  • Solid knowledge of life insurance
  • Relevant license required

Work Rights

Not specified

Tailored Resume

Cover Letter